Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Guarantee

  • All your assistance requests will be replied to within maximum 1 hour after the trouble ticket or e–mail was received. If your case needs additional assistance from a sysadmin, we will forward the support ticket or the e–mail to the person on duty, right away then leave a comment to notify you that more time will be required for reaching the optimal solution. And if you order our Admin Services package, any of the server administration services included there will be executed whenever you prefer.

  • Top quality support service
  • A Premium–Quality Client Support Service

  • Should you require help using our Website Control Panel or with any of the applications that we have installed on the server on your behalf, do not hesitate to get in touch with our help desk support team anytime via the ticketing system. What’s more, should you need assistance managing your dedicated web hosting server, you can make use of the Admin Services package, that includes weekly Operating System updates, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, backup space, etc.

  • Intuitive help center
  • An Intuitive Help Section

  • Each Linux dedicated hosting server includes our free–of–cost Website Control Panel, which sports a comprehensive knowledge base and a selection of instructional video tutorials. Whenever you require help with the Website Control Panel, just click on the Help or Videos buttons located in the top right corner.