In case you've ever had a cloud website hosting account before or you have dealt with any other type of online service, you probably know from your personal experience that for some things it is better to speak with a live person on the telephone rather than exchange support tickets or email messages. If you want to find out more about a specific service before you decide to buy it or when something small-scale should be made, for example, it is really easier and quicker to do it real-time. When you can speak with representatives by phone, it is very likely that you are working with an actual website hosting supplier, not a reseller. The type of support that you'll get by phone may differ between different companies - from general issues to experienced tech support. Typically the majority of suppliers supply pre-sales assistance and first level phone support, while more complex tech matters are handled via email and / or tickets.

Phone Support in Cloud Website Hosting

We believe that having the option to speak with a live consultant is very important, so we have 3 support lines all around the world (UK, USA and Australia) and you have the option to contact us on the phone for fourteen hours every day. In case you consider buying one of our Linux cloud website hosting, for instance, you can phone us and find more about our services before placing your order in order to be sure that we match all the system requirements for your web sites. After the order, you can contact us about any kind of sales and / or billing issues you may have, or receive any kind of general or basic technical information that you need. We've aimed to find the balance between phone and ticket support, so for strictly technical matters you can use the ticketing system, that will help you keep track of the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there is always someone to assist you if you have any queries about the semi-dedicated server packages that we provide. Whether you would like to learn more about the packages, you have a billing issue or some general problem, you can call us. Despite the fact that some more technical troubles may need a support ticket in order to give some time to our technical support crew to analyze, we'll assist you with various tech questions on the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the United states of America, the UK and Australia, we have local phone lines in these countries as well. If you're in another country, we also have a global number where you'll be able to reach us.