If you ever face a problem with your website and are incapable of tackling it yourself, ask the respective hosting company’s help desk team to help you bring the site back online. A swift resolution would be the best-case scenario, but lots of companies respond within 24 hours and even more, especially if you’re working with a hosting reseller. Even if your problem can be swiftly resolved, your site may not work correctly or it may not be available at all for a longer period, so you may lose potential customers because it’s highly unlikely that anyone would willingly go back to a site that’s inoperational. Therefore, you have to make certain not only that you can get in touch with your web hosting company, but also that they can reply and help you in a well-timed manner. If a software app update doesn’t proceed as planned or you erase something by accident, for instance, the site must be restored promptly in order to avoid protracted inaccessibility.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting come bundled with a 60-minute response time guarantee, so no matter what inquiry or problem you may have, we’ll always be there to assist you. In reality, it seldom takes more than half an hour to get an issue solved or a query answered, and this is valid for both technical and sales matters. Our technical support staff representatives are available 24x7, even on legal holidays and weekends, which goes to say that you’ll obtain quick support at any time. We know exactly how invaluable time can be, so by the time we respond to your e-mail or support ticket, we will have looked into the issue and, if we haven’t sorted it out, we’ll supply you with more details about what you have to do on your end, when the circumstances necessitate this. With our support services, you can be certain that there will be someone to help you right away, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take advantage of our stunningly fast support service. You will get a response to any ticket submitted via the hosting Control Panel or e-mail sent to our customer and technical support team in no more than 1 hour. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes considerably less time to explore and eliminate a problem. We’ll give you more information in case the solution involves something that needs to be done on your end. In case you touch base with us during weekends or holidays, the response time will be absolutely the same and because of the fact that our support staff will be at your service 24/7/365, you will receive timely help for virtually any billing, technical or general issue irrespective of the hour.