A live chat is a real-time way of communication between a web hosting supplier's support team and its clients. It is a very efficient method to receive some info about the hosting services or have some issue resolved as you are talking to a live representative. The advantages of using a real-time chat service instead of calling or opening a support ticket are the low chance of mistakes any time you exchange info like usernames or domain names, the quicker response time as the communication is live and the fact that you do not have to stay on the chat all the time - you're able to do something else entirely while the agent investigates the issue involved. In addition, you will be able to be a part of a live chat room from any kind of computer that is connected to the web, avoiding the phone charges that you'll need to pay if you are calling to a different country.

Live Chat Support in Cloud Website Hosting

In addition to the phone and ticket support, we offer live chat support as well. You will be able to get in touch with us every single day, which includes holidays and weekends, and we will give you more details about the Linux cloud website hosting that we provide in case you are not a customer yet, or about basic and billing questions when you already have an account. Although for entirely tech matters you will need to open a ticket to the technical support team, because such matters need more time to be dealt with, you can still contact us through our live chat for some technical information. To give you an example, we're able to assist you to set up an email address in your e-mail client or troubleshoot a variety of problems, saving you a long time. Even when our telephone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as standard with our services, so that if you have any kind of questions about our Linux semi-dedicated hosting, you will be able to contact our customer support team at any moment regardless of whether you've already obtained an account or not. In general, the chat service is for billing, pre-sales and basic questions and difficulties, yet we can assist you with quite a few technical questions too. We can help you select the proper plan for your websites in case you don't have an account yet, we can reply all the billing questions or issues you have or we can help you with setting up your new e-mail address on your PC or smart phone - all the abovementioned will be done timely because our live chat service is online all the time, each and every day. Every time you need help, you're able to speak to a representative and save considerable time.