If you have purchased a hosting package and you’ve got some enquiries in regard to a particular function/feature, or in case you’ve faced some obstacle and you need support, you should be able to touch base with the respective client service team. All hosting providers deploy a ticketing system no matter if they offer other ways of contacting them aside from it or not, since the best way to tackle an issue most often is to use a ticket. This kind of communication renders the replies sent by both parties easy to follow and enables the help desk support team members to escalate the problem if, for instance, a server administrator should step in. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you’ll need to have at least two different accounts to touch base with the help desk team and to actually administer the hosting space. Incessantly switching from one account to the other might often be a drag, not to mention the fact that it requires a lot of time for most web hosting providers to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Website Hosting

In contrast to what you may find with lots of other hosting providers, the ticketing system that we’re using with our Linux cloud website hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not have to memorize several log-on credentials, as you’ll be able to manage both your tickets and the hosting account itself in one single location. So, if you have a query or chance upon a predicament, you can get in touch with our client service team representatives immediately. Our system includes an intelligent search option. This means that even in case you have opened lots of tickets through the years, you will be able to find the one that you need with ease. Furthermore, you can check knowledge base guides to solving commonly met difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting, which implies that you will not require another platform to touch base with our help desk staff – you can do that on the spot the moment you chance upon an obstacle. Sending a new ticket requires several clicks of the mouse and finding an older one is just as simple. Using our clever search box, you can quickly track down any ticket that you have posted in the past. You can submit a ticket at any given time since our tech support team representatives are at your disposal 365 days a year and reply within the hour, even though it seldom takes this much to obtain help. With Hepsia, you’ll have everything in a single location and you can just forget about needing to go through 2 or more platforms to solve a simple issue.