24/7 Customer Support in Cloud Website Hosting
We offer 24/7 customer, billing and technical support for all our Linux cloud website hosting. Even if you are not our client yet and you have some questions, we can help you in a timely manner and supply you with the necessary info, so as to give you the choice to make an informed decision when you obtain a new hosting account. We are available any time, including weekends and holidays, and we supply several options for communication to contact us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have multiple telephone numbers worldwide, so you will be able to call the one which is closer to you. The maximum response time for the e-mail messages and the tickets is one hour. The typical response time is no more than 15-20 min, so you can forget about waiting for a few days to get support for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we provide come with 24/7 customer and technical support, therefore regardless of what issue you have, you're able to contact us and we'll give you a hand right away. Our guaranteed answer time for each e-mail message or support ticket that you open via your Hepsia website hosting Control Panel is only 1 hour; typically the reply time rarely is more than 20 minutes. We also provide telephone support with a couple of local numbers worldwide plus a live chat, so that you are able to get in touch with us and find additional information about our services even if you don't have an account yet. We're able to help you with nearly any question or a difficulty you have - payment methods, plan specs, e-mail configuration, hosting account settings, etcetera. If you employ our services, you will not ever experience an issue where you need to wait for a day or two to get a problem resolved like you'll need to do with a number of other suppliers.
24/7 Customer Support in VPS Hosting
Each virtual private server package that we offer features 24/7 customer and technical support, therefore if you encounter any issue with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to get in touch with us anytime, even weekends and holidays. For your convenience, we supply different methods of communication - telephone support with a couple of local numbers around the globe, live chat, e-mail messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems since it is easier to keep track of what's going on. The maximum guaranteed response time for all of the email messages and tickets is 60 minutes, but it hardly ever takes that long to get assistance. When you add the Managed Services upgrade that we provide, our administrators can also support you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour maximum response time warranty, you will enjoy lightning-fast support when you buy a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, therefore any time you open a support ticket through your billing account or you send an email message related to any problem with your server or the pre-installed software on it whatever the time of the day, you'll get a response within one hour, even during holidays. Our ticketing system is the better option when the issue involved requires more time to be resolved or when it should be given to our admins, as it is a lot easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to call us or talk to a live representative using our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also help you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 as well.