A 99.9% Server Uptime
Our cloud website hosting platform is based on a dependable, top–quality hardware architecture and a strongly tweaked Linux variation. This is why, regardless of what your website is, or how many website visitors you’ve got, or even if there’s a denial–of–service attack, our physical servers will stay up and your web sites will remain online.
All Linux cloud website hosting plans include a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also set up our own internal network in all our datacenters. Everything is based on enterprise–class hardware elements made by Juniper. What’s more, on each router, we’ve put a firewall with an advanced algorithm in order to sieve all fishy requests.
This way, in all our datacenters – in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center and in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
While we have done our best to decrease all possible risks with our cloud hosting packages and regardless of the fact that our company offers excellent support, sometimes the customer is just not pleased with what we offer. Or he needs to upgrade to a more robust web hosting service, like a virtual private server or even a dedicated hosting server.
That’s the reason why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not completely pleased, you will get a reimbursement.
24/7 Technical Support
If you have ever had to wait around for hours for a response, you know how infuriating this can be, especially if your website is at stake. That’s the reason why our company offers you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our technical support engineers will be right here for you and they’ll respond to you within an hour. And the best thing is that their average response time is below twenty minutes!